Customer service training is great, but the value lies when theory is put to action.
Many companies spend countless dollars on training, and more specifically, customer service training. What good is this training if the staff are not motivated to practice what they are taught?
Any company can train their staff on customer service, customer service excellence, great food and beverage service techniques, or even just service basics. But when the staff are not committed or inspired to practice such real, genuine customer service principles, the benefits if such training are lost.
A good training program not only teaches staff how to provide great service, but, most importantly, inspires them to do so!
Next time you conduct any training, ask yourself, will my staff be inspired by, and use this training?