James Harries-ReynoldsMar 19, 20191 minPutting the "Cult" in CultureI recently read an article discussing Ritz-Carlton Hotels' ability to develop their legendary customer service. In particular it...
James Harries-ReynoldsFeb 24, 20192 minCreating Pride In The WorkplaceI was recently asked to prepare a presentation on pride in the workplace. After doing some research, I found not much had been written on...
James Harries-ReynoldsFeb 21, 20191 minThe details make a difference,...Do all staff understand their role in creating a brand image? Product delivery and presentation, is where the details really do make a...
James Harries-ReynoldsJan 16, 20191 min5 Things Every Server Should Know1. Smile: You are the face of the business. A bright smile is good business practice. Customers should always feel welcome. A smile does...