• James Harries-Reynolds

5 Things Every Server Should Know


1. Smile: You are the face of the business. A bright smile is good business practice. Customers should always feel welcome. A smile does this. It says welcome in any language! #smile #hospitalitytraining #goodbusinesspractice #servicewithasmile #customerservicetraining #thehospitalitytrainingcompany



2. Knowledge is Power: A good server knows any question is a sales opportunity. A knowledgeable answer secures consumer confidence, and higher sales! Knowing your product inside and out will help you save time too! #knowledgeispower #goodservice #servicetraining #increasedsales #consumerconfidence


3. "To be early, is to be on time...": Start your day off right. Give your self the time you need to get ready, and arrive to work without being rushed. Starting off calmly will help you deal with anything in a clearer, more rational way. #startoffright #deepbreath #tobeearlyistobeontime #dealwithanything


4. People like to talk about themselves: Time permitting, a good server engages their guests. By asking questions about your customers, you make them feel wanted. It also provides a great way to personalize service. Details should be noted for their next visit. #personalizedservice #fullengagement #engagedservice #feelingwanted #greatservice #greatservicetraining


5. The customer is always right: Learning to bite your tongue is a must. Their will always be a guest who makes a mistake, yet refuses to acknowledge it. Apologize if you thought otherwise and remember to be diplomatic. People do not like to be corrected, especially in a public setting. #thecustomerisalwaysright #biteyourtongue #bediplomatic #diplomaticservice


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