James Harries-Reynolds
Putting the "Cult" in Culture
I recently read an article discussing Ritz-Carlton Hotels' ability to develop their legendary customer service. In particular it...
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James Harries-Reynolds
- Jan 16, 2019
- 1 min
5 Things Every Server Should Know
1. Smile: You are the face of the business. A bright smile is good business practice. Customers should always feel welcome. A smile does...
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James Harries-Reynolds
- Nov 27, 2018
- 1 min
Training that inspires gives value for money.
What good is training if the staff are not motivated to practice what they are taught? Any company can train their staff on customer...
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James Harries-Reynolds
- Aug 30, 2018
- 1 min
A recipe for success, "Consistency is Key!", but leave room for creativity...
Standard operating procedures (SOP's), along with recipes, are in place for a reason. To ensure your customers consistently get the same...
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James Harries-Reynolds
- Aug 29, 2018
- 1 min
Customer service training is easy. Putting theory into action is the key!
Customer service training is great, but the value lies when theory is put to action. Many companies spend countless dollars on training,...
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