James Harries-ReynoldsMar 19, 20191 minPutting the "Cult" in CultureI recently read an article discussing Ritz-Carlton Hotels' ability to develop their legendary customer service. In particular it...
James Harries-ReynoldsJan 16, 20191 min5 Things Every Server Should Know1. Smile: You are the face of the business. A bright smile is good business practice. Customers should always feel welcome. A smile does...
James Harries-ReynoldsNov 27, 20181 minTraining that inspires gives value for money.What good is training if the staff are not motivated to practice what they are taught? Any company can train their staff on customer...
James Harries-ReynoldsAug 30, 20181 minA recipe for success, "Consistency is Key!", but leave room for creativity...Standard operating procedures (SOP's), along with recipes, are in place for a reason. To ensure your customers consistently get the same...