I recently read an article discussing Ritz-Carlton Hotels' ability to develop their legendary customer service. In particular it...

1. Smile: You are the face of the business. A bright smile is good business practice. Customers should always feel welcome. A smile does...

What good is training if the staff are not motivated to practice what they are taught? Any company can train their staff on customer...

Standard operating procedures (SOP's), along with recipes, are in place for a reason. To ensure your customers consistently get the same...

Customer service training is great, but the value lies when theory is put to action. Many companies spend countless dollars on training,...