#hospitalitytraining

James Harries-Reynolds

The details make a difference,...

Do all staff understand their role in creating a brand image? Product delivery and presentation are where the details really do make a...

James Harries-Reynolds

Putting the "Cult" in Culture

I recently read an article discussing Ritz-Carlton Hotels' ability to develop their legendary customer service. In particular it...

James Harries-Reynolds

Creating Pride In The Workplace

I was recently asked to prepare a presentation on pride in the workplace. After doing some research, I found not much had been written on...

James Harries-Reynolds

The details make a difference,...

Do all staff understand their role in creating a brand image? Product delivery and presentation, is where the details really do make a...

James Harries-Reynolds

5 Things Every Server Should Know

1. Smile: You are the face of the business. A bright smile is good business practice. Customers should always feel welcome. A smile does...

James Harries-Reynolds

Training that inspires gives value for money.

What good is training if the staff are not motivated to practice what they are taught? Any company can train their staff on customer...

James Harries-Reynolds

A recipe for success, "Consistency is Key!", but leave room for creativity...

Standard operating procedures (SOP's), along with recipes, are in place for a reason. To ensure your customers consistently get the same...

James Harries-Reynolds

Customer service training is easy. Putting theory into action is the key!

Customer service training is great, but the value lies when theory is put to action. Many companies spend countless dollars on training,...

The Hospitality Training Company