James Harries-ReynoldsNov 27, 20181 minTraining that inspires gives value for money.What good is training if the staff are not motivated to practice what they are taught? Any company can train their staff on customer...
James Harries-ReynoldsAug 30, 20181 minA recipe for success, "Consistency is Key!", but leave room for creativity...Standard operating procedures (SOP's), along with recipes, are in place for a reason. To ensure your customers consistently get the same...
James Harries-ReynoldsAug 29, 20181 minCustomer service training is easy. Putting theory into action is the key!Customer service training is great, but the value lies when theory is put to action. Many companies spend countless dollars on training,...