What good is training if the staff are not motivated to practice what they are taught?

Any company can train their staff on customer service, customer service excellence, great food and beverage service techniques, or even just service basics. But when the staff are not...

Standard operating procedures (SOP's), along with recipes, are in place for a reason. To ensure your customers consistently get the same product, or service, you want them to, every time they visit. Recipes, like SOP's, help take the guess-work out of a job. More...

Customer service training is great, but the value lies when theory is put to action.

Many companies spend countless dollars on training, and more specifically, customer service training. What good is this training if the staff are not motivated to practice what they are...